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Refund Policy

Last updated: 2026-08-25

Short version: if Tessen isn't right for you, email us within 30 days of purchase and we'll refund you in full, no questions asked. If you're an EU or UK consumer, you additionally have a statutory 14-day right of withdrawal — our 30-day policy is more generous and already covers it.

1. 30-day no-questions-asked refund

If you purchase Tessen Pro (monthly or yearly) and are not satisfied, you may request a full refund within 30 calendar days of your purchase date. We do not ask why, and we do not require you to have tried to resolve a problem with support first — though we're always glad to help if something isn't working as expected.

This applies to your first charge on a subscription. It does not create an obligation to refund every subsequent renewal indefinitely — see Section 3.

2. EU / UK statutory right of withdrawal (14 days)

If you are a consumer resident in the European Union or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of the contract date, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because Tessen Pro is a digital service, using the Software during those 14 days does not forfeit this right unless you have separately and explicitly agreed to immediate performance with loss of the withdrawal right; we do not require that agreement as a condition of purchase. In practice, our 30-day policy above already exceeds this statutory minimum, so EU/UK customers can rely on either.

3. How to request a refund

  1. Email [email protected] from the address you purchased with, including your order date or Stripe receipt.
  2. We will confirm the refund and process it to your original payment method via Stripe, typically within 5–10 business days depending on your bank or card issuer.
  3. Your Pro access ends when the refund is processed; there is no need to separately cancel — a refund also cancels the subscription so it does not renew again.

4. Subscription renewals after the refund window

Cancelling a subscription (see the Terms of Service) stops future renewal charges but does not itself refund a renewal charge that already occurred more than 30 days ago. If a renewal charge happened in error — for example, after you believed you had already cancelled — email us and we will review it individually and refund it if the cancellation did not take effect as it should have.

5. What we need from you

The fastest way to get a refund processed is to email us from the same address used at checkout with the approximate purchase date. We don't require a reason, a screenshot, or proof of an issue for the 30-day guarantee — this section exists only to help us find your order quickly, not to gatekeep the refund.

6. Contact

Refund requests and questions: [email protected].